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updated: 9/13/2016 6:37 PM

Missed-tolls grace period extended due to computer glitches

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  • The tollway's website upgrade is causing intermittent outages for customers trying to access I-PASS accounts and information.

    The tollway's website upgrade is causing intermittent outages for customers trying to access I-PASS accounts and information.
    Daily Herald File Photo

 
 

The Illinois tollway is temporarily extending its seven-day grace period to pay missed tolls after numerous malfunctions related to a website upgrade.

Intermittent outages have stymied I-PASS users trying to access their accounts or customer service functions on the website in the past few days.

Typically, if missed tolls aren't paid within seven days, it becomes a violation. Three violations in a two-year period will trigger a notice and fines.

The agency is easing its rules until further notice to give drivers enough time to update their I-PASS accounts and pay tolls, spokesman Dan Rozek said Tuesday.

"People are working aggressively to take care of (the outages). We want everyone to be satisfied with the service and website," Rozek said.

The agency is transitioning to a "sophisticated" new website, he said. "Bringing it up on line is a complex process."

Drivers can also call the customer service line at (800) 824-7277, although several people have complained it's busy. Rozek advised customers to try again if they can't get through.

Questions can also be emailed at https://www.illinoistollway.com/help.

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