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Microsoft tries to block impersonator using its name

Microsoft Corp. said it plans to sue a company it accuses of using its name to scam customers into buying hundreds of dollars in support services to fix nonexistent bugs, then stealing personal information or installing malicious software.

The software maker will file a lawsuit in federal court in Northern California against Omni Tech Support, a division of Customer Focus Services, according to a blog post. Microsoft, which accuses Omni Tech of unfair and deceptive business practices and trademark infringement, said it has received 65,000 complaints about this type of scam since May.

Microsoft accuses the firm of claiming to work for the software giant, then in some cases gaining remote access to a customer's computer and installing malware, including a program to grab private passwords. Senior citizens are a frequent target, according to the blog post by senior attorney Courtney Gregoire, who oversees Microsoft's work on digital crimes against what it considers vulnerable populations.

Omni Tech is based in Los Angeles and was founded in 2000, according to the company's website. The site says the company has "hundreds of Microsoft Certified Systems Engineers figuring among" its technicians. A call to Omni Tech seeking comment went through to its sales and support line, which was unable to route it to corporate headquarters.

Dominique Porche, an executive assistant at Customer Focus Services, said the company had no comment because it is still reviewing Microsoft's blog post.

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