INDIANAPOLIS -- Indiana residents with Verizon Wireless service can now text 911 dispatchers in nearly a third of the state's counties as part of a push that will benefit the deaf, those with speech-impairments or people in hostage situations who are unable to speak to dispatchers.
Statewide 911 Board Executive Director Barry Ritter said this week that emergency dispatchers in 28 Indiana counties had been equipped and trained to handle text-to-911 calls.
Verizon Wireless, working with its technology partner TeleCommunication Systems, is the first carrier providing the 911-texting service. But T-Mobile, Sprint and AT&T are also moving ahead to provide the option across Indiana.
Ritter said 66 Indiana counties have agreed to train dispatchers for 911-testing and are at various stages of implementing the service, while the state's remaining 26 counties are moving toward adopting the texting option.
"Our goal is to have the entire state up and running by the end of the year," he said.
Three counties that are among Indiana's most populated -- Marion, Lake and St. Joseph -- are holding off as they deal with operational issues or consolidation of their 911 centers, officials said.
Anyone who attempts to text 911 in a county that doesn't have that capability will receive a bounce-back message saying to call 911, Ritter said.
Fort Wayne-based INdigital Telecom operates the statewide IN911 network. The company designed and supports the text-to-911 software. A demonstration of that technology shows it takes 20 to 30 seconds from sending a text for it to be received at a 911 center.
Ritter said 911-texting will allow people who are deaf, hearing- or speech-impaired to alert dispatchers of emergencies. It could also help people who are unable to speak due to injuries or, for example, who are afraid to speak in hostage situations.
Law enforcement officials cautioned, however, that in most cases people who can should call 911, rather than send a text message.
"In most circumstances a call is best," said State Police Captain David Bursten.
Ritter said voice calls to 911 allow dispatchers to more accurately locate the source of a call, and also allow them to hear the environment behind the caller or other clues they can pass on to first responders headed to the scene.
"They can hear the inflection in the caller's voice, whereas in a text message they miss all that," he said.