Breaking News Bar
posted: 11/2/2013 6:02 AM

Dell laptop buyers make a stink over cat smell

hello
Success - Article sent! close
  • People who own Dell Latitude 6430u laptops are complaining that their pricey new computers are emitting a smell similar to cat urine. Some of them said on the company's online customer forums that the odor seems to be coming from the keyboard or palm rest.

      People who own Dell Latitude 6430u laptops are complaining that their pricey new computers are emitting a smell similar to cat urine. Some of them said on the company's online customer forums that the odor seems to be coming from the keyboard or palm rest.
    Associated Press

 
Associated Press

NEW YORK -- A noxious feline odor has some Dell customers caterwauling.

People who own Dell Latitude 6430u laptops are complaining that their pricey new computers are emitting a smell similar to cat urine. Some of them said on the company's online customer forums that the odor seems to be coming from the keyboard or palm rest.

Order Reprint Print Article
 
Interested in reusing this article?
Custom reprints are a powerful and strategic way to share your article with customers, employees and prospects.
The YGS Group provides digital and printed reprint services for Daily Herald. Complete the form to the right and a reprint consultant will contact you to discuss how you can reuse this article.
Need more information about reprints? Visit our Reprints Section for more details.

Contact information ( * required )

Success - request sent close

The Round Rock, Texas, company originally advised buyers through its forums to try cleaning their keyboards with a soft cloth or compressed air, but the smell persisted.

"The machine is great, but it smells as if it was assembled near a tomcat's litter box," wrote a customer using the handle "three west" on a Dell forum back in June. "It is truly awful!"

On Wednesday, another customer writing under the handle "passflips" said he felt terrible for repeatedly scolding his cat Jerry, because he thought the elderly cat kept spraying the computer. The poster also said he wasted money on veterinarian bills in an attempt to determine whether his cat had a medical problem.

Dell said Thursday that its investigation revealed strange scent is related to a manufacturing process, which the company has since fixed. But if your portable PC isn't purrfect, Dell recommends contacting the company's technical support team to have your laptop's palm rest assembly replaced.

Company spokesman David Frink said the odor isn't related to a "biological contamination" and doesn't present a health hazard. He added that newly assembled laptops that are currently in stores aren't affected.

The laptops in question are ultrabooks designed for business use. The base model starts at $900 on Dell's website, but Dell charges close to $1,300 for higher-end versions that include Windows 8 and Intel Core i5 processors.

While laptop users may find the smell of cat urine offensive, "cat's pee" is a term sometimes used by wine lovers to describe a wine's aroma.

And while the smell coming from the Dell computers is apparently unintentional, more than one group of engineers is working on "Smell-o-Vision" TV to engage viewers' olfactory senses. In addition, a host of recent smartphone add-ons make scents, too, including the Scentee, a Japanese smartphone attachment that plugs into a phone's earphone jack and dispenses scented vapors through dedicated cartridges.

Share this page
Comments ()
Guidelines: Keep it civil and on topic; no profanity, vulgarity, slurs or personal attacks. People who harass others or joke about tragedies will be blocked. If a comment violates these standards or our terms of service, click the X in the upper right corner of the comment box. To find our more, read our FAQ.
    help here